Towards a process model for service systems

Service Science is a new interdisciplinary approach to the study, design, implementation. and innovation of service systems. However due to the variety in service research, there is no consensus yet about the theoretical foundation of this domain. As a basis for a common understanding of service systems and their interactions, Service Science researchers Spohrer and Kwan proposed the service systems worldview. The ISPAR model was presented as a part of this service systems worldview as a tool for identifying ten possible interaction episodes, i.e., the sequences of activities that are undertaken by two interacting service system entities. In this paper we evaluate the use of the ISPAR model as a process model for service systems. We identify the shortcomings of the ISPAR model and propose possible improvements. This analysis leads to the development of a new service process model which is demonstrated through tree different examples

A service science perspective on business modeling

Service Science proposes a new worldview on economic exchange. This paper aims at the creation of service system interaction models according to this new worldview using the Resource-Event-Agent (REA) and e3-value business model ontologies. The paper also specifies six design criteria to evaluate the ability of these business model ontologies to create service system interaction models. The paper concludes with the future steps that have to be taken to further perform the analysis

A service science perspective on business modeling

Abstract. Service Science proposes a new worldview on economic exchange. This paper aims at the creation of service system interaction models according to this new worldview using the Resource-Event-Agent (REA) and e3-value business model ontologies. The paper also specifies six design criteria to evaluate the ability of these business model ontologies to create service system interaction models. The paper concludes with the future steps that have to be taken to further perform the analysis

Towards an ontology and modeling approach for service science

Service Science is an academic discipline that investigates the organization and operation of service systems and that designs novel solutions for their innovation, engineering and management. As a new interdisciplinary field, Service Science is in need of a solid conceptual foundation that could act as a unifying paradigm for researchers having backgrounds in different disciplines. Apart from common research abstractions and a shared vocabulary, the field would also benefit from modeling artifacts for studying and designing service systems. This paper reports on a research-in-progress that addresses these needs by developing a Service Science ontology, which will be elaborated as the meta-model of a new service system modeling language. The paper summarizes our current research results and contributes to the Service Science literature by presenting a new graphical conceptual model for service systems